“We really saw the cost of that absenteeism during the earthquake,”
“When you have a structure that is so top heavy, all decision making, the initiative, rests in one hand. And to either have that person absent, or slow, or worried about how they appear, at the very least it can create disappointment.”
“This is a monarchy that wants to maintain the mystique but also wants to present itself as modern and responsive to the people,”
“Sometimes both of those aspects don’t show up at the same time, and we saw a little bit of that during the earthquake. It’s hard to present both of those fronts consistently.”